PROTECTING YOUR PRIVACY
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how weʼll store and handle that data, and keep it safe.
We want you to be fully informed about your rights, and how JustMenus uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
Itʼs likely that weʼll need to update this Privacy Notice from time to time. Weʼll notify you of any significant changes, but youʼre welcome to come back and check it whenever you wish.
When you are using the JustMenus websites, JustMenus is the data controller.
2. Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, weʼll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting JustMenus to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We will also use your address details when requested to send you direct marketing information by post, telling you about products and services that we think might interest you.
3. When do we collect your personal data?
● When you buy products and services, or redeem vouchers from JustMenus on the phone or in one of our premises.
● When you create an account with us.
● When you purchase a product or service in our premises, by post or by phone.
● When you contact us by any means with queries, complaints etc.
● When you ask JustMenus to email you information about a product or service.
● When you book any kind of appointment with us.
● When you choose to complete any surveys we send you.
● When you fill in any forms. JustMenus may collect your personal data.
● When youʼve given a third party permission to share with us the information they hold about you.
● We collect data from publicly available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.
● When you are at our premises which usually have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.
4. What sort of personal data do we collect?
● If you have an account with us: your name, gender, billing/delivery address, orders and receipts, email and telephone numbers.
● Details of your interactions with us through our offices. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, voucher redemptions, items you show interest in, how and when you contact us.
● Details of your purchase preferences.
● Personal details which help us to recommend items of interest.
● Payment information.
● Your image may be recorded on CCTV when you visit our premises.
5. How and why do we use your personal data?
We DO NOT use your personal data for direct marketing in any form unless you have requested to do so.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, youʼll find details in the ‘What are my rights?ʼ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services youʼve asked for.
For example, if youʼve asked us to let you know when an item comes back into stock, we canʼt do that if youʼve withdrawn your general consent to hear from us.
Hereʼs how weʼll use your personal data and why:
● To process any orders that you make in our premises, by post or by telephone. If we donʼt collect your personal data during ordering, we wonʼt be able to process some of your order and comply with our legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, queries and so on.
● To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
● To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.
To protect our customers, premises, assets and staff from crime, we operate CCTV systems in our premises which record images for security.
● We do this on the basis of our legitimate business interests.
● To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
● If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.
● With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone, post and through our premises about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
● To send you relevant, personalised communications by post in relation to updates, offers, services and products. Weʼll do this on the basis of our legitimate business interest.
You are free to opt out of hearing from us by post at any time.
● To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
● To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law.
● To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email, post or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
● Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences.
● Sometimes, weʼll need to share your details with a third party who is providing a service (such as delivery couriers). We do so to maintain our appointment with you. Without sharing your personal data, weʼd be unable to fulfil your request.
6. How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all of our websites ‘httpsʼ technology.
Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out testing to identify ways to further strengthen security.
We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information access authorisation controls. JustMenus regularly review these processes.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, weʼll only keep it for as long as is necessary for the purpose for which it was collected.
Some examples of customer data retention periods:
When you place an order, weʼll keep the personal data you give us so we can comply with our legal and contractual obligations.
If youʼve not used your account for more than ten years, it will be flagged as inactive. We will delete or anonymise the personal data associated with it.
8. Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.
For example, delivery couriers, for fraud management, to handle complaints.
Hereʼs the policy we apply to those organisations to keep your data safe and protect your privacy:
● We provide only the information they need to perform their specific services.
●They may only use your data for the exact purposes we specify in our contract with them.
● We work closely with them to ensure that your privacy is respected and protected at all times.
● If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:
● IT companies who support our websites and other business systems.
● Operational companies such as delivery couriers.
● Direct marketing companies who help us manage our communications with you.
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
● With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes.
● For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
● We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
● We may, from time to time, expand, reduce or sell JustMenus and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
9. Where your personal data may be processed
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA).
If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to JustMenus in the UK.
Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.
We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as China or the USA.
For example, this might be required in order to fulfil your order or provide support services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
10. What are your rights over your personal data?
An overview of your different rights
You have the right to request:
● Access to the personal data we hold about you, free of charge in most cases.
● The correction of your personal data when incorrect, out of date or incomplete.
● That we stop using your personal data for direct marketing.
● That we stop any consent-based processing of your personal data after you withdraw that consent.
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer, JustMenus, Unit 8, Building A, St. Clements Road, Nechells, Birmingham B7 5AF or email email@example.com. To ask for your information to be amended please contact our customer services team on 0121 328 9551.
If we choose not to action your request we will explain to you the reasons for our refusal.br
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.
We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
11. How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
● Write to JustMenus, Unit 8, Building A, St. Clements Road, Nechells, Birmingham B7 5AF
Contact our customer services team on 0121 328 9551
Email to: firstname.lastname@example.org
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
12. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissionerʼs Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that havenʼt been covered, please contact our Data Protection Officer who will be pleased to help you:
● Email us on email@example.com
● Or write to us at JustMenus, Unit 8, Building A, St. Clements Road, Nechells, Birmingham B7 5AF